Frequently asked questions

Every plant is unique and has its own needs. If you ever need guidance, just ask. We’re happy to share our digital care guides and help you understand the conditions your plant naturally grows in, so you can build a lasting relationship with it. You’ll also find growing guides and articles throughout our website as our library continues to grow. {we are in process of adding growing guidelines on our website for now please request information should you need help}

Every plant is carefully prepared and securely packed before leaving our greenhouse. We ship live plants using Royal Mail Tracked 24, with tracking details sent once your order has been dispatched.To help your plants arrive in the best possible condition, we dispatch live plants Monday to Thursday. Friday dispatch is available on request, but this is at the customer’s own risk, as unexpected delays could leave plants in transit over the weekend.If you have any special delivery requests, please don’t hesitate to get in touch before placing your order.

Not at the moment. We’re currently shipping within the UK only, but we hope to offer international shipping in the future as The Cloudscaper continues to grow.l.

Absolutely. If you have any questions after your order arrives, we’re here to help. Whether it’s plant care or general guidance about one of our botanicals, we’ll always do our best to support you.

As plants are living organisms, we’re unable to accept returns simply because conditions outside our care may affect their health after delivery.If your plant arrives damaged in transit, please contact us immediately with clear photographs of both the plant and its packaging. Once we’ve reviewed the damage, we’ll either replace the plant, offer a full refund, or provide store credit if a replacement is no longer available.We take great care in preparing every plant before it leaves us and will always do our best to resolve any genuine issues fairly.